Malware Removal & System Cleanup
Infected systems cleaned thoroughly and verified genuinely clean. We remove malware, close the door it came through, and confirm the threat is fully gone — not just hidden, waiting to return.
Verified Solvex Specialist
Verified by SolvexDirect specialist contact for Solvex engagements
What this means. An authorized Solvex administrator registered and approved this exact public identity. What it does not. Solvex has not inspected the account on the platform, and this is not the platform's own verification.
Solvex specialists never ask for your passwords, recovery phrases, one-time codes, or payments to a personal account. Work, scope and invoices are agreed in writing through the official channels on this site.
Signed authorization required. This engagement is performed only against systems you own or are contractually authorized to have tested, under an agreed scope. See the responsible testing policy.
What's covered
- Malware identification and scoping across affected systems
- Thorough removal of malware and persistence mechanisms
- Root-cause identification and entry-point closure
- Verification that systems are genuinely clean
- Credential and configuration remediation guidance
- Prevention recommendations
What you receive
- Cleaned and verified systems
- Removal and remediation report
- Root-cause summary
- Prevention recommendations
- Follow-up verification
Evidence and reporting
How the work is kept honest- Evidence, frozen at issuanceFindings tie to something observed. When the report is issued, the evidence behind it is frozen in the same transaction and cannot be edited afterwards.
- A signed reportAn Ed25519 signature covers both the report content and the delivered file. Alter a byte of either and verification fails.
- Signed scope firstTesting starts only after written scope and signed authorization for systems you own or are entitled to have tested.
Anyone holding a Solvex report can verify it publicly without seeing its contents.
Our boundaries
What this engagement does not do, stated before it starts.
- Only systems you own or manage, with authorisation
- Severely compromised systems may require rebuild for certainty
- Widespread infections may indicate a need for full incident response
- No guarantee of data recovery where malware caused loss
How this engagement runs
- 01
Intake
Tell us the system, the goal and the constraints. If the work is not a good fit, we say so before anyone is invoiced.
- 02
Scope and authorization
Written scope and signed authorization before anything is touched. Security testing runs only against systems you own or are contractually entitled to have tested.
- 03
Investigation or build
Specialists matched to the work. Findings are proven by hand — scanner output is a lead, never a finding.
- 04
Evidence
Every finding ties to something observed. When a report is issued, its evidence is frozen in the same transaction, so what backed the report cannot change afterwards.
- 05
Delivery
A signed report: an Ed25519 signature over both the content and the file, with a short verification reference you can read down a phone.
- 06
Verification and retest
Anyone holding the report can verify it publicly without seeing its contents. Fixes are retested as part of the engagement — “fixed” means we confirmed it.
Questions we are asked
- How do you know the malware is really gone?
- We identify all persistence mechanisms, remove them, and verify with forensic checks rather than trusting an antivirus 'clean' result. Where certainty demands it, we recommend rebuilding from known-good images.
- Is a single fixed price realistic?
- The fixed price covers cleanup of a defined set of systems for a typical infection. If we uncover a wider breach, we'll pause and recommend a scoped incident-response engagement rather than a quiet cleanup.
- Will you stop it coming back?
- We close the entry point and give you prevention guidance. Removal without fixing the root cause just invites reinfection, so root-cause closure is part of the work.
Related services
DFIR & Forensics
Malware Analysis
Found something suspicious? Our analysts dissect malware to reveal exactly what it does, how it spreads and how to stop it — giving you the indicators and understanding to eradicate it and prevent reinfection.
DFIR & Forensics
Emergency Breach Response
Breached right now? We mobilise fast to take control, contain the attacker, understand what happened and get you back to safe operations. Calm, expert hands when everything feels on fire.
DFIR & Forensics
Hacked Device & Account Recovery
Locked out or compromised? We help you regain control of your own devices and accounts, remove the attacker's access, and secure everything so they can't get back in — for the accounts and devices you own and can prove are yours.