Active incident? You're in the right place

Breached or under attack right now?

Take a breath. Most incident damage happens in the panicked first hour — evidence destroyed, attackers tipped off, ransoms paid too early. Do the four things below, then get us on the line.

WhatsApp us now — fastest contact@solvex.space

Mark the message EMERGENCY — incident messages are triaged ahead of everything else.

Verified Solvex Specialist

Verified by Solvex

Direct specialist contact for Solvex engagements

Telegrame0xsecops

What this means. An authorized Solvex administrator registered and approved this exact public identity. What it does not. Solvex has not inspected the account on the platform, and this is not the platform's own verification.

Solvex specialists never ask for your passwords, recovery phrases, one-time codes, or payments to a personal account. Work, scope and invoices are agreed in writing through the official channels on this site.

Check this identity yourself Or use the official emergency channels

The first hour: do this now

Isolate, don't power off

Disconnect affected machines from the network (pull the cable, disable Wi-Fi) but leave them running — powering off destroys the in-memory evidence that tells us what happened.

Capture what you're seeing

Photograph ransom notes and odd screens, note timestamps and affected systems, and write down what changed recently. Rough notes now save hours later.

Don't wipe, rebuild or pay

Don't reimage machines, delete suspicious files, or engage with a ransom demand before speaking to a responder — each of these can destroy evidence, options and leverage.

Cut attacker access where you safely can

If you have a known-clean device, reset your most privileged credentials (domain admin, cloud root, finance email) and revoke active sessions. Change passwords from a clean device only.

What happens when you contact us

1
Triage call — free
A responder assesses severity and gives immediate containment direction on the call, before any commercial discussion. If it isn't a real incident, we say so.
2
Scope & authorization — hours, not days
A short emergency authorization gets us legal access fast. Response begins on signature; paperwork never queues behind an active attacker.
3
Contain, investigate, evict
We stop the spread, reconstruct what the attacker did from the evidence, and remove their access in one coordinated action — not piecemeal fixes they can watch and dodge.
4
Recover & report
Systems restored in safe order, a defensible written account of what was accessed for your insurer, lawyers and regulators, and the fixes that stop round two.