24/7 Incident Response Retainer
When an incident hits, every minute counts — and you don't want to be finding a responder then. A retainer gives you a pre-agreed expert team on standby, guaranteed response times, and people who already know your environment.
Verified Solvex Specialist
Verified by SolvexDirect specialist contact for Solvex engagements
What this means. An authorized Solvex administrator registered and approved this exact public identity. What it does not. Solvex has not inspected the account on the platform, and this is not the platform's own verification.
Solvex specialists never ask for your passwords, recovery phrases, one-time codes, or payments to a personal account. Work, scope and invoices are agreed in writing through the official channels on this site.
Signed authorization required. This engagement is performed only against systems you own or are contractually authorized to have tested, under an agreed scope. See the responsible testing policy.
What's covered
- Guaranteed response-time SLA for declared incidents
- Pre-onboarding so responders know your environment
- 24/7 access to the incident-response team
- Containment, eradication and recovery leadership
- Forensic investigation as required
- Post-incident review and hardening guidance
What you receive
- Signed retainer with agreed response SLAs
- Incident-response readiness onboarding
- On-demand incident handling
- Incident reports and lessons learned
- Annual readiness review
Evidence and reporting
How the work is kept honest- Evidence, frozen at issuanceFindings tie to something observed. When the report is issued, the evidence behind it is frozen in the same transaction and cannot be edited afterwards.
- A signed reportAn Ed25519 signature covers both the report content and the delivered file. Alter a byte of either and verification fails.
- Signed scope firstTesting starts only after written scope and signed authorization for systems you own or are entitled to have tested.
Anyone holding a Solvex report can verify it publicly without seeing its contents.
Our boundaries
What this engagement does not do, stated before it starts.
- Retained hours per the agreement; major incidents may extend by arrangement
- Response actions taken with your authorised approvals
- Only your own systems and data
- Retainer secures availability; it doesn't prevent all incidents
How this engagement runs
- 01
Intake
Tell us the system, the goal and the constraints. If the work is not a good fit, we say so before anyone is invoiced.
- 02
Scope and authorization
Written scope and signed authorization before anything is touched. Security testing runs only against systems you own or are contractually entitled to have tested.
- 03
Investigation or build
Specialists matched to the work. Findings are proven by hand — scanner output is a lead, never a finding.
- 04
Evidence
Every finding ties to something observed. When a report is issued, its evidence is frozen in the same transaction, so what backed the report cannot change afterwards.
- 05
Delivery
A signed report: an Ed25519 signature over both the content and the file, with a short verification reference you can read down a phone.
- 06
Verification and retest
Anyone holding the report can verify it publicly without seeing its contents. Fixes are retested as part of the engagement — “fixed” means we confirmed it.
Questions we are asked
- Why a retainer instead of calling when we need help?
- Speed and familiarity. A retainer guarantees response times, means we've already onboarded to your environment, and removes the contracting delay when you can least afford it. Unused hours often convert to proactive readiness work.
- What response times can we get?
- We agree SLAs to suit your risk — often measured in hours for critical incidents. The exact commitment is set in the retainer agreement.
- What if we never have an incident?
- Ideal. Many clients use retained hours for readiness work — tabletop exercises, playbook development and hardening — so the retainer delivers value even in a quiet year.
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