Ransomware Response & Recovery
Hit by ransomware? We take control of the crisis: contain the spread, investigate the intrusion, guide safe recovery and help you make hard decisions with clear information — not panic. Recovery focused, never enabling crime.
Verified Solvex Specialist
Verified by SolvexDirect specialist contact for Solvex engagements
What this means. An authorized Solvex administrator registered and approved this exact public identity. What it does not. Solvex has not inspected the account on the platform, and this is not the platform's own verification.
Solvex specialists never ask for your passwords, recovery phrases, one-time codes, or payments to a personal account. Work, scope and invoices are agreed in writing through the official channels on this site.
Signed authorization required. This engagement is performed only against systems you own or are contractually authorized to have tested, under an agreed scope. See the responsible testing policy.
What's covered
- Immediate containment to stop encryption spreading
- Investigation of intrusion, scope and data impact
- Identification of the variant and available options
- Safe recovery from backups where possible
- Guidance on decision-making, legal and regulatory duties
- Post-incident hardening to prevent recurrence
What you receive
- Containment and crisis leadership
- Intrusion and impact investigation
- Recovery plan and execution support
- Incident report
- Hardening roadmap
Evidence and reporting
How the work is kept honest- Evidence, frozen at issuanceFindings tie to something observed. When the report is issued, the evidence behind it is frozen in the same transaction and cannot be edited afterwards.
- A signed reportAn Ed25519 signature covers both the report content and the delivered file. Alter a byte of either and verification fails.
- Signed scope firstTesting starts only after written scope and signed authorization for systems you own or are entitled to have tested.
Anyone holding a Solvex report can verify it publicly without seeing its contents.
Our boundaries
What this engagement does not do, stated before it starts.
- Only your own systems and data, with authorisation
- We advise on but do not facilitate ransom payments
- Recovery feasibility depends on backups and the variant
- Regulatory and legal steps taken by you with our support
How this engagement runs
- 01
Intake
Tell us the system, the goal and the constraints. If the work is not a good fit, we say so before anyone is invoiced.
- 02
Scope and authorization
Written scope and signed authorization before anything is touched. Security testing runs only against systems you own or are contractually entitled to have tested.
- 03
Investigation or build
Specialists matched to the work. Findings are proven by hand — scanner output is a lead, never a finding.
- 04
Evidence
Every finding ties to something observed. When a report is issued, its evidence is frozen in the same transaction, so what backed the report cannot change afterwards.
- 05
Delivery
A signed report: an Ed25519 signature over both the content and the file, with a short verification reference you can read down a phone.
- 06
Verification and retest
Anyone holding the report can verify it publicly without seeing its contents. Fixes are retested as part of the engagement — “fixed” means we confirmed it.
Questions we are asked
- Should we pay the ransom?
- That's your decision, and we help you make it with clear facts — recovery options, legal and sanctions considerations, and risks. We focus on recovery and never facilitate payment; often recovery is possible without it.
- What should we do immediately?
- Isolate affected systems to stop the spread, but don't wipe or power-cycle everything before speaking to us — that can destroy evidence and recovery options. Preserve backups and contact us urgently.
- Can you recover our data without the key?
- Sometimes — through backups, shadow copies, or known decryptors for certain variants. We assess every avenue. This is exactly why tested, offline backups matter so much.
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